TROUBLESHOOTINGUpdated a year ago
THE LIGHTS ARE BLINKING IRREGULARLY
- Make sure that it’s not the descaling alarm that’s causing the blinking lights. If it is, perform the descaling procedure.
- Check the water tank. If empty, fill with fresh water.
NO/NOT ENOUGH COFFEE/WATER IS COMING OUT OF THE MACHINE
- Check the water tank. If empty, fill with fresh water.
- Lift the coffee inlet lever.
- Press either of the brew ratio buttons and wait until water pours out.
- Check that the machine has not been programmed to dispense a small amount of coffee. Perform a factory reset if unsure.
THE COFFEE ISN’T HOT ENOUGH
- Preheat the coffee cup with hot water. Descale the machine if necessary.
- NOTE: The temperature for the coffee should be around 93° Celsius during the brewing process for an Espresso. The temperature from the coffee/water coming from the nozzle should be 85°± 3° for Sjöstrand capsules. Other capsule types can show a slight deviation on the measured temperature.
THE CAPSULE INLET DOESN’T CLOSE COMPLETELY
- Empty the capsule container.
- Check that there is no capsule jammed inside the machine.
WATER IS LEAKING INTO THE CONTAINER
- Check that the water tank is properly mounted.
- Make sure the black, round filter plate, is properly in place and not clogged. The filter plate is the rough textured component that penetrates the capsule membrane during the brewing process and sits in the front part of the capsule inlet. You can use a brush and carefully brush over the filter plate to remove residues.
- Make sure the nozzle is not clogged, as this can cause water reflux into the capsule container. You can remove the nozzle carefully by pulling it in a 30 degree angle sidewise away from you.
- Descale your machine according to the descaling solution manufacturer’s instructions. This is needed to be done more frequently in areas with lime-rich water.
- Make sure you are using either Sjöstrand coffee capsules or Nespresso® Original coffee capsules.
NO COFFEE COMES OUT, ONLY WATER
- Make sure an unused capsule is placed in the coffee capsule inlet.
- Make sure that the capsule you are using is compatible with the machine.
- Make sure that the capsule inlet lever is fully pulled down and engaged.
COFFEE CAPSULE IS STUCK INSIDE THE CAPSULE INLET
- Push the capsule inlet lever up and press any button to let the water pressure dislodge the capsule.
- As soon as the capsule has been removed, turn off the machine to prevent any water from splashing out.
- If a capsule has dried out and gotten stuck, pour some water on it to soften it up.
FACTORY RESET
- Turn the machine OFF.
- Press and hold the lungo button and turn the machine ON while still pressing the button.