Get StartedUpdated 19 days ago
1. Register your machines warranty
Registering the warranty helps you to keep track of your product information and helps us to handle your service requests faster. In case of loss of your purchase this can help us to acquire the necessary information about your purchase. Please keep your receipt either way.
You can register your warranty here.
2. De-air your machine
When your machine is new or has been stored for a longer time, there might be no water left in the pipes. When this is the case you will only hear the pump when trying to brew a cup, but now water is coming out of the nozzle. To solve this, follow the following process:
- Fill the machine with water and place a cup on the drip tray
- Switch the machine ON
- Wait for ca. 40 seconds
- The lights will be light
- Put the lever in the upright position and push it further back a bit for a few seconds
- Press a button to brew a cup wit the lever open to see that water comes into the capsule inlet
- Repeat step 5 and 6 up to five times until you hear and see water splashing into the capsule inlet
- Close the lever and press a button to start the cup brewing - when water comes out of the nozzle, the de-airing process is completed
3. Make sure to keep your machine well maintained
To make sure your machine is running for a long time without any issues, it is highly recommended to make sure its descaled and cleaned on a regular basis:
- Read through our Product Care page
- Subscribe to our service newsletter to get maintenance reminders
- Browse through our Sjöstrand Care Packages or our Care Products