<h2 id="1-register-your-machines-warranty">1. Register your machines warranty</h2><p>Registering the warranty helps you to keep track of your product information and helps us to handle your service requests faster. In case of loss of your purchase this can help us to acquire the necessary information about your purchase. Please keep your receipt either way.<br id="isPasted"><strong><br>You can register your warranty <a href="https://sjostrandcoffee.com/pages/product-registration"><u>here</u></a>.</strong></p><p><br></p><h2 id="isPasted">2. De-air your machine</h2><p>When your machine is new or has been stored for a longer time, there might be no water left in the pipes. When this is the case you will only hear the pump when trying to brew a cup, but now water is coming out of the nozzle. To solve this, follow the following process:</p><ol><li>Fill the machine with water and place a cup on the drip tray</li><li>Switch the machine ON</li><li>Wait for ca. 40 seconds</li><li>The lights will be light</li><li>Put the lever in the upright position and push it further back a bit for a few seconds</li><li>Press a button to brew a cup wit the lever open to see that water comes into the capsule inlet</li><li>Repeat step 5 and 6 up to five times until you hear and see water splashing into the capsule inlet</li><li>Close the lever and press a button to start the cup brewing - when water comes out of the nozzle, the de-airing process is completed</li></ol><p><img src="https://attachments.gorgias.help/30BVo7vVzY47rvzm/hc/VR1W92RpeLxM8yBk/2026060213-04b26cb5-c6e5-460e-902b-58df5947b0f4-29a3ebf4-1f11-4bce-ba87-62861c61182c.png" class="fr-fic fr-dii" style="width: 490px;"></p><p><br></p><h2 id="isPasted">3. Make sure to keep your machine well maintained</h2><p>To make sure your machine is running for a long time without any issues, it is highly recommended to make sure its descaled and cleaned on a regular basis:</p><ol><li>Read through our <a href="https://www.sjostrandcoffee.com/pages/help?hcUrl=%252Fen-US%252Fproduct-care-5967621"><u>Product Care</u></a> page</li><li><a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=XH8Vcf&amp;g=XkEMzz"><u>Subscribe to our service newsletter</u></a> to get maintenance reminders</li><li>Browse through our <a href="https://www.sjostrandcoffee.com/pages/service-packages?_pos=1&amp;_psq=service+pa&amp;_ss=e&amp;_v=1.0"><u>Sj&#xF6;strand Care Packages</u></a> or our <a href="https://www.sjostrandcoffee.com/collections/coffee-accessories"><u>Care Products</u></a></li></ol>

Get Started

<h3 id="overview">OVERVIEW</h3><table style="width: 100%;"><tbody><tr><td style="width: 38.8017%;"><strong>PROBLEM</strong></td><td style="width: 41.5708%;"><strong>POSSIBLE SOLUTION</strong></td><td style="width: 19.5391%;"><strong>INSTRUCTIONS</strong></td></tr><tr><td style="width: 38.8017%;">My machine is new or stored for some time and no water is coming through.</td><td style="width: 41.5708%;">De-air the machine by running the de-airing process a few times to get water into the pipes.</td><td style="width: 19.5391%;">1. De-airing</td></tr><tr><td style="width: 38.8017%;">A large amount of water is leaking into the capsule container.</td><td style="width: 41.5708%;">Descale the machine, clean the filter plate, and remove and clean the nozzle.</td><td style="width: 19.5391%;">4. Cleaning the nozzle</td></tr><tr><td style="width: 38.8017%;">Less coffee than usual comes out of the machine.</td><td style="width: 41.5708%;">Perform a factory reset to clear the memory function.</td><td style="width: 19.5391%;">2. Change the cup size<br>3. Factory reset</td></tr><tr><td style="width: 38.8017%;">The lights are repeatedly blinking 5 times after switching on the machine.</td><td style="width: 41.5708%;">This is the descaling alarm which triggers after1200 brewings. Perform the descaling procedure.</td><td style="width: 19.5391%;">5. Descaling</td></tr><tr><td style="width: 38.8017%;">Both lights are flashing continuously and the machine is not attempting to pump water.</td><td style="width: 41.5708%;">The machine is most likely overheated. Allow it to cool down for a while before continuing.</td><td style="width: 19.5391%;"><br></td></tr><tr><td style="width: 38.8017%;">A small amount of water is found in the capsule container.</td><td style="width: 41.5708%;">A little water is completely normal. It usually&#xA0;comes from the capsule after brewing, or from the capsule inlet after brewing only water.</td><td style="width: 19.5391%;"><br></td></tr></tbody></table><p><br></p><h2 id="1-de-airing">1. De-airing</h2><p>When your machine is new or has been stored for a longer time, there might be no water left in the pipes. When this is the case you will only hear the pump when trying to brew a cup, but now water is coming out of the nozzle. To solve this, follow the following process:</p><ol><li>Fill the machine with water and place a cup on the drip tray</li><li>Switch the machine ON</li><li>Wait for ca. 40 seconds</li><li>The lights will be light</li><li>Put the lever in the upright position and push it further back a bit for a few seconds</li><li>Press a button to brew a cup wit the lever open to see that water comes into the capsule inlet</li><li>Repeat step 5 and 6 up to five times until you hear and see water splashing into the capsule inlet</li><li>Close the lever and press a button to start the cup brewing - when water comes out of the nozzle, the de-airing process is completed</li></ol><p><img src="https://attachments.gorgias.help/30BVo7vVzY47rvzm/hc/VR1W92RpeLxM8yBk/2026050408-f9dcdc19-712e-4cd6-a432-d99b290dc5d6-screenshot%202026-05-04%20at%2010.55.32.png" style="width: 510px;" class="fr-fic fr-dii"></p><p><br></p><p><br></p><h1 id="2-change-the-cup-size">2. Change the cup size</h1><p>You can reprogram the amount of coffee coming out for each button. Do this by keeping the button pressed until the desired amount is reached. You can use the factory reset function to restore the original cup size volume.</p><p><img src="https://attachments.gorgias.help/30BVo7vVzY47rvzm/hc/VR1W92RpeLxM8yBk/2026050409-36933dd9-834f-40a0-b203-9db96915328d-screenshot%202026-05-04%20at%2011.05.51.png" style="width: 519px;" class="fr-fic fr-dii"></p><p><br></p><h1 id="3-factory-reset">3. Factory reset</h1><p>Restore the to the original amounts (40 ml Espresso, 110 ml Lungo) by performing a factory reset:</p><ol><li>Turn the machine OFF</li><li>Press and hold the lungo button</li><li>Switch the machine ON (while keeping the Lungo button pressed)</li><li>The lights will rapidly blink 3 times.</li></ol><p><img src="https://attachments.gorgias.help/30BVo7vVzY47rvzm/hc/VR1W92RpeLxM8yBk/2026050409-a627d96c-fd4b-409a-8ec5-7336ee7ddedd-screenshot%202026-05-04%20at%2011.10.04.png" style="width: 524px;" class="fr-fic fr-dii"></p><p><br></p><h1 id="4-cleaning-the-nozzle">4. Cleaning the nozzle</h1><p>Cleaning the nozzle is recommended after 1-2 years of use to clean it from coffee residues. To remove the nozzle, pull the nozzle to the side away from you (while it might sound like it, the snap hooks will not break):</p><ol><li>Soak the nozzle in some dishing liquid solution</li><li>Brush it from the inside to clean it</li><li>Wash it in clean water</li><li>Reinsert it by pressing it back into postion</li></ol><p><img src="https://attachments.gorgias.help/30BVo7vVzY47rvzm/hc/VR1W92RpeLxM8yBk/2026050409-333af501-feaa-45da-8599-6432c62f7085-screenshot%202026-05-04%20at%2011.13.49.png" style="width: 520px;" class="fr-fic fr-dii"></p><p><br></p><p><br></p><h1 id="5-descaling">5. Descaling</h1><p>Descaling your machine is a necessary part of keeping it fresh and ensuring the best-tasting coffee. Not descaling your machine can also lead to issues. For example, the machine can start leaking if the coffee cannot flow through it properly. The descaling process with Sj&#xF6;strand Descaling Tabs goes as followed:<br id="isPasted"><br></p><ol><li>Dissolve the descaling tab in 500 ml warm/hot (not boiling) water and stir thoroughly till it is dissolved.</li><li>Add the solution to the water tank and add cold water till the top.</li><li>Start the descaling procedure by pushing both buttons simultaneously for 3 seconds.</li><li>Both buttons will start blinking</li><li>Press either button to start the process</li><li>The machine will keep on running until there is no more water left to pull</li><li>Rinse the machine by running at least about half a water tank (minimum 500 ml) of fresh water through the machine. You can do this again by starting the descaling procedure and interrupt it by pressing a button when completed.The rinsing is completed when the water coming out of the nozzle is clear and not longer foamy.&#xA0;</li><li>Switch the machine off or press a button to end the procedure.</li></ol><p><br></p><p><img src="https://attachments.gorgias.help/30BVo7vVzY47rvzm/hc/VR1W92RpeLxM8yBk/2026050409-7b163058-3581-461f-9062-c7879e8db23b-screenshot%202026-05-04%20at%2011.20.52.png" style="width: 517px;" class="fr-fic fr-dii"></p><p><br></p>

Instructions and Troubleshooting

Help your machine to pass the test of time

<h3 id="oververview">OVERVERVIEW</h3><table style="width: 100%;"><tbody><tr><td style="width: 33.3333%;"><strong>ACTION</strong></td><td style="width: 33.3333%;"><strong>FREQUENCY</strong></td><td style="width: 50.0000%; width: 33.3333%;"><strong>INSTRUCTIONS</strong></td></tr><tr><td style="width: 33.3333%;">Descaling</td><td style="width: 33.3333%;">Every 1-6 months (see details)</td><td style="width: 50.0000%; width: 33.3333%;">1. Descaling</td></tr><tr><td style="width: 33.3333%;">Nozzle cleaning</td><td style="width: 33.3333%;">1-2 months (or 100 brewings)</td><td style="width: 50.0000%; width: 33.3333%;">2. Cleaning of components</td></tr><tr><td style="width: 33.3333%;">Filter plate cleaning</td><td style="width: 33.3333%;">When clogging or bad flow occurs</td><td style="width: 50.0000%; width: 33.3333%;">3. Cleaning of components</td></tr><tr><td style="width: 33.3333%;">Surface cleaning</td><td style="width: 33.3333%;">If required</td><td style="width: 50.0000%; width: 33.3333%;">4. Surface cleaning</td></tr></tbody></table><p><br></p><h1 id="isPasted">1. Descaling</h1><p><em>To prevent calcification or clogging</em><br><br>Descaling your machine is a necessary part of keeping it fresh and ensuring the best-tasting coffee. Not descaling your machine can also lead to issues. For example, the machine can start leaking if the coffee cannot flow through it properly. The descaling process with Sj&#xF6;strand Descaling Tabs goes as followed:<br><br>1. Dissolve the descaling tab in 500 ml warm/hot (not boiling) water and stir thoroughly till it is dissolved.<br><br>2. Add the solution to the water tank and add cold water till the top.<br>Start the descaling procedure by pushing both buttons simultaneously for 3 seconds until they both start blinking. Push either button to start the procedure. When the whole solution has passed through the machine once, the descaling procedure is completed.<br><br>3. Rinse the machine by running at least about half a water tank (minimum 500 ml) of fresh water through the machine. You can do this again by starting the descaling procedure and interrupt it by pressing a button when completed.The rinsing is completed when the water coming out of the nozzle is clear and not longer foamy. Switch the machine off or press a button to end the procedure.</p><p><br></p><h2 id="isPasted">How often should i descale my machine?</h2><p>Even if you brew just one cup per day, <strong>don&#x2019;t wait more than 2&#x2013;3 months</strong> between descalings if you have medium or hard water &#x2013; scale forms over time, not just per usage and at a certain degree it is too late to get the pipes freed without opening up the machine and mechanically remove the scale. Below you find some guidelines. <a href="https://wassertipps.de/en/map.html" target="_blank" title="https://wassertipps.de/en/map.html">Here</a> you can learn more about your local water condition.</p><section><br></section><section><section><table><thead><tr><th>Water Hardness (&#xB0;dH)</th><th>Water Type</th><th>Descaling Interval</th><th>Approx. Servings</th></tr></thead><tbody><tr><td>0&#x2013;3</td><td>Very soft</td><td>Every 6 months</td><td>~400</td></tr><tr><td>4&#x2013;7</td><td>Soft</td><td>Every 4&#x2013;5 months</td><td>~300</td></tr><tr><td>8&#x2013;14</td><td>Medium</td><td>Every 2&#x2013;3 months</td><td>~150&#x2013;200</td></tr><tr><td>15&#x2013;21</td><td>Hard</td><td>Every 1.5&#x2013;2 months</td><td>~100&#x2013;150</td></tr><tr><td>22+</td><td>Very hard</td><td>Every 4&#x2013;6 weeks</td><td>~60&#x2013;100</td></tr></tbody></table></section><h1 id><br></h1><h1 id="isPasted">2. Cleaning of components</h1><p><em>To avoid clogging and keep the machine fresh</em><br><br>Cleaning the nozzle:<br>Cleaning the nozzle is recommended after 1-2 months of use to clean it from coffee residues. Pull the nozzle away from the machine to the side. Be forceful but slow to avoid breaking the hooks. Soak the nozzle in dish soap water for some minutes. Then, brush it from the inside to clean it and reinsert it by pressing it back into its original position.<br><br>Cleaning of capsule inlet and filter plate:<br>After some time coffee residues can accumulate inside the capsule inlet (where the capsule is inserted). Use a a brush and brush in circular movements over the filter plate (the part that perforates the capsule) and other affected areas. Note that some residues may drop into the capsule container.<br><br>Cleaning of capsule container:<br>Remove the capsules from the container frequently and rinse with dishwashing liquid to avoid mould or bad smell.<br><br>Cleaning the water tank:<br>Clean the water tank from lime stains or sewage frequently by using a non-abrasive cloth and mild agent.</p><p><br></p><h1 id="isPasted">3. Surface cleaning</h1><p><em>To remove optical marks and residues</em><br><br>Coffee stains:<br>Use a damp cloth, like a microfibre cloth, with mild, non-abrasive cleaning detergent. Apply the detergent on the cloth and remove stains with circular movements. For stubborn stains, apply the liquid directly on the stain and let it sit for a moment before using the cloth.<br><br>Polishing:<br>For polishing of fingerprints or other grease stains, dry polish the surface with a damp cloth before, use detergent if non-effective.<br>Do not use metal polishing cream, it might cause micro scratches on the surface.</p><p><br></p><p><br></p></section>

Product Care

Find more detailed instructions and safety remarks here

<p><a href="https://cdn.shopify.com/s/files/1/0705/4275/4083/files/Sjostrand_Original_QSG_10-2025_M1_V1.2_WEB.pdf?v=1766495115">Instruction manual&#xA0;</a>- summary</p><p><a href="https://cdn.shopify.com/s/files/1/0705/4275/4083/files/Sjostrand_Original_UM_9-2025_M1_V012.pdf?v=1777887966">Instruction manual&#xA0;</a>- long (EN only)</p>

Manuals

No matter model or age - we buy back your machine

<p><em>No matter model or age - we buy back your machine.</em></p><h2 id><br></h2><h2 id="isPasted">How it works</h2><p>At Sj&#xF6;strand we are trying to avoid waste and resource consumption. Therefore, we try to save every machine from being sorted out and disposed by bringing it back to our workshop and refurbishing it for a new life.<br><br>We buy back your machine for a fixed value of <strong>900 SEK or 80 EUR.&#xA0;</strong>You will receive a<strong>&#xA0;</strong>store credit that you can use for any product on the Sj&#xF6;strand webpage.<strong><br><br>Step by step</strong></p><ol><li>Package your machine safely</li><li><a href="https://airtable.com/appzRRuFGv25e9QPA/pagVmYTXChwss91be/form" title="https://airtable.com/appzRRuFGv25e9QPA/pagVmYTXChwss91be/form"><u>Fill out the form</u></a> and submit</li><li>Book your shipping label and add the reference &quot;BUYBACK&quot;</li><li>Drop of your machine at a service point and keep the receipt</li><li>Receive a 900 SEK or 80 EUR store credit code to your email within a few days</li><li>Redeem your credit at our website within 12 months</li></ol>

Buy-back

<h2 id="isPasted">The Sj&#xF6;strand Workshop: Restoring Machines for a More Sustainable World</h2><p>At our Stockholm headquarters, our expert team of technicians meticulously assesses each machine to determine if it&apos;s repairable. Those that can&apos;t be repaired are dismantled, salvaging functional parts for reuse in other machines. We then repair, inspect, and quality-check every machine leaving our workshop to ensure they&apos;re in optimal condition, ready to brew delicious coffee for years to come.</p><p><br></p><h2 id="how-it-works">How it works</h2><style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}</style><style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}</style><p>1. PRODUCT ASSESMENT</p><p>When a coffee machine is sent to our workshop and cannot be repaired immediately, our team assesses it&apos;s condition and determines whether it should be restored.</p><style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}</style><p>2. REPAIR PROCESS</p><p>If repairable, our experts take it through a meticulous restoration process to ensure that it is in excellent condition and ready to brew delicious coffee for years to come.</p><style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}</style><p>3. RE-SOLD</p><p>Once a coffee machine has been restored, it will become available online, at selected times throughout the year. The machines are currently sold in two different categories, B and C, based on their appearance.</p>

Re-crafted

To fast track your request please provide your products serial number and purchase date